Tamron USA today announced that customers who send lenses in for repairs won’t have to be without their lenses for very long, thanks to its new three-business day turnaround repair service. Over the past year, Tamron USA ramped up the number of technicians and customer service staff responsible for the repair process and now gives repaired lenses top priority in its distribution center in order to complete repairs in three days. Lenses received before noon EST, will be put into the system and assigned a repair estimate the same day. Lenses that are no longer under warranty will be repaired and shipped back within three business days after customer approval of the repair estimate. Tamron USA currently offers a six-year limited warranty on its lenses and those currently under warranty will be repaired and shipped back to the customer within three business days.
“By speeding up the repair turnaround time, we can alleviate our customers’ anxiety about repairs and thereby increase their satisfaction of and confidence in Tamron products,” stated Tak Inoue, President and CEO of Tamron USA.
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