Canon Issues Advisory on Exposure Metering Problem for 5D Mark III DSLR (UDPATED)

Posted by on Friday April 13, 2012 | Uncategorized

Canon’s 22.3MP EOS 5D Mark III full-frame digital SLR has received a lot of early reviews but this can’t be the type of buzz the company hoped for.

Today, Canon released the following advisory for the 5D Mark III, noting that in extremely dark conditions, the LCD panel can cause what appears to be a metering issue that can affect the displayed exposure value. The exposure fluctuation may occur “as a result of the AE sensor’s detection of light from the LCD panel,” according to Canon.

Read the full advisory below or here on the Canon website.

To Users of the Canon EOS 5D Mark III Digital SLR Camera

Thank you for using Canon products.

The phenomenon described below has been confirmed when using the Canon EOS 5D Mark III Digital SLR Camera.
Canon is now examining the countermeasures and once the countermeasures are decided, we will post the information on our Web site.

Phenomenon
In extremely dark environments, if the LCD panel illuminates, the displayed exposure value may change as a result of the AE sensor’s detection of light from the LCD panel.

Affected Product
Canon EOS 5D Mark III Digital SLR Camera

Support
Once the preparations are complete, we will be making an announcement on our Web site.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Please register the EOS 5D Mark III. By registering, we will be able to notify you via email when service updates are available. If you already registered, please ensure you are opted-in to receive the notification.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries

Canon Customer Support Center

Phone:

1-800-OK-CANON

1-800-652-2666

TDD:

1-866-251-3752

Email:

carecenter@cits.canon.com

For additional support options: www.usa.canon.com/support

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